Virtual PBX telephone systems enable businesses to connect with the outer world while strengthening internal communications. With the use of a computer and a business VoIP service, old telephone units are activated, lines are connected and phone numbers are given life. Also, the entire business telephone system is made available for various communication purposes. Cloud-based PBX can work better for businesses since it offers hassle-free and advanced features best for small and medium scale businesses. Simply put, this system works through a computer-centered program that manages all of the incoming and outgoing calls even without someone monitoring it.
Fully customizable auto attendant and easy dialing features
With a virtual PBX system, customers no longer need to wait for an available employee to answer their call. An auto attendant automatically answers incoming calls depending on your preference. You may choose to add a personalized greeting that will mark off the beginning of any incoming call, and use it as a way to entice more customers.
Since multiple telephone units can be connected to a single yet comprehensive business telephone system, extension numbers are assigned to each department. A computer-controlled communication system provides a dial-by-name directory or allows customized greetings where the caller is given options in dialing such as ?ress 1 if you want to buy? This way, it is easier for the caller to connect to a specific department of the company where his or her concerns will be addressed.
Automatic answering for fax messages and recording of calls
Difficulty in sending an important fax message due to a busy line does not apply to virtual PBX based telephone systems. Incoming fax messages, just like voice calls, are automatically answered in which fax message gets through without difficulty. You may opt to receive incoming fax messages through conventional fax machines or access them through the Internet as email. No more redials and busy tones?nly smooth connection and file transfers from fax to email and vice versa.
Managing and looking after the operations of your own company means getting an overview of what is happening in all aspects of the company. A business VoIP telephone system through virtual PBX allows you to do this by keeping a record of every incoming and outgoing call, voice message and fax message.
Call forwarding for seamless availability
From your own office to your home, your business calls can now find their way to you through a good business telephone system with advanced call forwarding options. Whenever you are out of town, in another country or staying at home because you are sick, you can still receive calls from clients or business contacts. Through the forwarding feature, all calls can be forwarded from your tollfree or local office number to your cellular phone or your home phone. You can also decide to activate your voice mail and have your callers leave important messages while you are busy taking care of other things. Either way, your connection to your customers is always in good hands with a virtual PBX system.
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